It is often the case that many web designers and UX experts struggle with communicating with clients. Working for a client who has limited technical knowledge can arise in problems, especially when they have little idea how much time or money some technical requirements can cost. Designers can sometimes be presented with a concept from their client that they don’t believe is aesthetically pleasing or user-friendly. One good way to arrive at a compromise is through clear communication. By using a wireframing tool to create a basic prototype of a web or app interface design, experts can show clients what they envision from a project. Both parties can use the wireframe as a starting point and change their design together according to the needs of the client and the advice offered by the expert.
Why use wireframing tools?
Many wireframing tools are based online and can be used without installing any software. The main benefit of using a wireframing tool is that prototypes can be saved in a digital form and can be revised quickly and easily, unlike paper prototyping. Often a client first realizes what he wants from an application once he has seen a few prototypes, so it can be useful to create a few different examples with a wireframing tool. What’s more, these alternative wireframes can be saved for another project if they are not used, which means the time taken to create a mockup is not entirely wasted. There are some wireframing tools online currently that enable real-time collaboration, which means clients and designers can work together on the same prototype. With online wireframing tools, there is sometimes the option to write comments within the prototype itself for others to see. When a comment is next to the element that needs to be changed, this is a great way of ensuring that both parties fully understand what needs to be changed. With better communication with the help of a wireframing tool in the drafting process, projects can often be completed more quickly.
How to prepare your client for using a wireframing tool
Your client may not have much experience of wireframes or wireframing tools. Make sure you pick a wireframing tool that is intuitive and easy to use. Make it clear to the client that wireframes are first drafts of a design. This will make them more likely to suggest changes to the prototype and perhaps will encourage them to create a draft of their own. You can even show your online wireframes in sketched mode if your client is reserved when it comes to giving feedback in the early stages of a project. There are some wireframing tools that enable the simulation of some interactive elements. Explain clearly to your client that this simulation will be limited in comparison to your final programmed application. Many clients also focus on visual elements when faced with wireframes. Explain also that you have used a wireframing tool to create the bare bones of your application, to show the layout and functionality of your user interface drafts rather than to focus on style and color. Once your client is clear on these aspects they will feel much more comfortable working with wireframes and wireframing tools and will hopefully decide to work with you in the future.
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