What is PC telephony? This is a system where you can make calls from your computer and connect all over the world. This type of technology is used by businesses that need to contact a large number of people by telephone, either through telemarketing, generating sales leads, setting appointments, sending out messages, etc. The calls are made through the computer using software that is specifically targeted for their type of calls. Businesses can use their own telephone lines to use this technology as well as service providers like Skype.
The internet has changed the way that many businesses operate today, especially with the introduction of the high speed internet services. Today, businesses can reach out to people all over the world through their computers. They can even have agents and call centers in other countries that may allow them to save time and money.
One way that your business can take advantage of this type of service is to use what is called a predictive auto dialer, or agent dialer. The way that this type of system works is that the computer dials the phone number for you and, if a machine answers, it either leaves a message or just hangs up. If a person answers the phone, however, it will automatically transfer them to an agent at your call center within seconds, even if your agent is halfway across the world.
Churches, schools and other large institutions often need to send out mass messages. For example, schools often sent out bulletins to parents. This can be done right through the computer by using broadcast by phone dialer software. You program the message that you want to send and allow the computer to make the calls. This is the best way to get the word out quickly to thousands of people at a time. It can also be used to generate sales leads for your own marketing campaign and is often used in political campaigns.
You can even use text speech to voice software that can convert your text that you type out on your computer to a voice message that sounds very human and very clear. This can be a way that you can send a personalized message to potential clients.
If you have a business that relies on humans making calls, you can save quite a bit of time and money by using PC telephony. If you have a business where you set up appointments, you can send people a reminder to cut down on the number of no shows or people who come late or early because they forgot their appointment time.
You no longer have to hire someone to make calls for you or use expensive telecom equipment to places calls through your phone line. Using PC telephony, you can place any type of call that you want through your computer. This type of service can automatically delete calls from the Do Not Call list and works on your regular phone line, VOIP and Skype. The only thing you need is broadband internet service and the software and you are set to go.
Ron Subs is a consultant who works with http://www.voicent.com